Refund & Return Policy
D’lite – Lighting Solutions
At D’lite, we want you to be fully satisfied with your purchase. If for any reason you are not, our refund and return policy is outlined below.
1. Right of Withdrawal (EU Customers)
In accordance with European consumer law, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving any reason.
To exercise your right of withdrawal, you must notify us in writing (by email or contact form) within the 14-day period.
2. Conditions for Returns
Returned items must meet the following conditions:
The product is unused, uninstalled, and in its original condition
The product is returned in its original packaging, including accessories, manuals, and protective materials
Proof of purchase is provided
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Custom-made or personalized lighting products
Items that have been installed, modified, or damaged after delivery
Clearance or sale items (unless faulty)
4. Return Process
Contact D’lite customer service to request a return authorization
Once approved, send the item back to the return address provided
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method, as D’lite cannot be held responsible for lost return shipments.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days
Refunds will be issued using the original payment method
Original shipping costs are non-refundable (except in cases of faulty or incorrect items)
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery, including photos and a description of the issue.
In such cases, D’lite will offer:
A replacement
A repair
Or a full refund, including shipping costs
7. Exchanges
We do not offer direct exchanges. If you wish to order a different product, please return the original item and place a new order.
8. Contact Information
For all return, refund, or warranty inquiries, please contact:
