Shipping Policy
D’lite – Lighting Solutions
1. Shipping Locations
D’lite currently ships to:
Belgium
European Union countries
Selected international destinations
If your country is not listed at checkout, please contact our customer support for assistance.
2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation
Orders placed on weekends or public holidays are processed the next business day
Custom or made-to-order lighting products may require additional processing time (this will be clearly stated on the product page)
3. Shipping Times
Estimated delivery times (after dispatch):
Belgium: 1–3 business days
EU countries: 3–7 business days
International: 7–14 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
Delivery location
Package size and weight
Selected shipping method
Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Customs, Duties & Taxes (International Orders)
For orders shipped outside the European Union:
Customs duties, import taxes, and other fees may apply
These charges are the responsibility of the customer
D’lite is not responsible for delays caused by customs authorities
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with:
Shipping carrier details
A tracking number (where available)
You can track your shipment using the link provided.
7. Damaged or Lost Shipments
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery, including photos of the packaging and product.
If a shipment is lost in transit, D’lite will work with the carrier to resolve the issue and offer a replacement or refund where applicable.
8. Incorrect Address
9. Contact Information
For any shipping-related questions, please contact:
